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Returns

Our Return Policy:

Returns must be made, or at least brought to our attention, within 30 days of your products’ arrival. The product or products must also be in unworn condition and in the same packaging (shoebox) they were sent to you in.

Products returned in a condition other than the one stated above may not qualify for a refund.

We recommend wearing shoes or sandals around the house to check their fit and comfort level before wearing them outside to make sure you want to keep them.

If you have any questions about our policy, please stop by our store, give us a call at 314-434-4430 or email us at customerservice@birkenstockstl.com

How to make a return for items purchased online:

If you are interested in returning a product, please contact us at customerservice@birkenstockstl.com for instructions. We will respond promptly with return instructions.

How to make a return for items purchased in-store:

If you are interested in returning a product, simply bring the item back to our store with a receipt and the box it was sold in. Your product must follow our Return Policy in order to be eligible for a refund. If you are not sure whether your product s eligible for a return, visit our store or call us at 314-434-4430

Online Exchanges:

We will always do our best to replace defective items or switch out colors or sizes on your order. However, as every situation is a little bit different, please email us at customerservice@birkenstockstl.com and let us know exactly what is going on. A representative will get in touch with you to decide what the best course of action going forward is.

In-Store Exchanges:

We will always do our best to replace defective items or switch out colors or sizes on your order. However, as every situation is a little bit different, please come into our store or give us a call at 314-434-4430 and let us know exactly what is going on. From there we can decide what the best course of action going forward is.

Late of missing refunds:

We will always process your refund as soon as we get the product back and decide if it meets our return policy (see above). If it does not meet our policy you will be notified.

If you sent an item back to us, did not hear anything regarding it not meeting our return policy guidelines, and have not received a refund yet, please take the following steps:

  1. Wait 2-3 business days and check your bank account again
  2. Contact your credit card company to see if there is a pending transaction
  3. Contact your bank to see if they have received any notification
  4. When you have done all of this and still not received your refund, please contact us at customerservice@birkenstockstl.com if this was an online purchase or call us at 314-434-4430 if the purchase was made in-store.
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